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Shipping Policy

Shipping Policy

Cash on delivery service

  1. is only applicable to areas within Hong Kong (excluding certain outlying islands and restricted areas).
  2. This website offers in-store pickup or cash on delivery service; the shipping fee for cash on delivery service will be borne by the customer.
  3. After receiving the customer's order information, this website will confirm and arrange the relevant delivery or self-pickup matters based on the availability of the products; if there are any issues with the customer's order, this website will contact you as soon as possible based on the contact information provided by the customer.
  4. After submitting the order and completing the payment, this website will send an email to the customer's email address to confirm receipt of the order, but all orders are subject to final confirmation of the delivery or pickup date based on the availability of the relevant products.
  5. After confirming the order, if the customer notifies a change of address during the delivery of the products, this website will charge the customer an additional administrative fee.
  6. If the customer misses the scheduled delivery appointment or fails to receive the purchased products due to an inaccurate address, this website will charge the customer for the delivery fee and additional administrative fees; subsequent delivery appointments will incur additional delivery fees or arrangements for direct pickup at the store.
  7. All delivery dates and times are estimated delivery dates and times from third-party transportation companies; this website is not responsible for any losses or damages that the customer may incur due to delivery delays.
  8. If a No. 3 or higher typhoon signal or red or black rainstorm warning is issued, this website will do its best to arrange delivery on the next working day.
  9. Customers must check the surface of the products for any damage and ensure that they are functioning properly upon receipt of the goods.
  10.